Terms & Conditions

Please read, download and sign our terms & conditions and e-mail to angela@agenzia14.com

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Last Updated: 01/01/2016

We take the liberty to outline the trading conditions here in Italy regarding the purchase of designer wear.

  1. Our role as buying agents is the sourcing of original designer wear in the italian market.
  2. All prices are ex italy in euro,the only addition is 5% to include our commissions and a further 5% for transport/insurance for tnt. Deliveries within the eu (goods are insured at 90% of total value).Didlioves within the eu-(goods are insured at 90% of total value)
    1. ”except” low value stock (up to €uro 2.500,00 purchase), will be applied a minimum tnt charge of €uro 90,00 to €uro 120,00-(this is just for eu shipment).
    2. ”except” when dealing with large volumes of stock will be treated on a one off basis is on its own merit-shipment outside eu will be organised by customers unless previously agreed.
  3. All documents,shipping,payments are invoiced in €uro (or pounds for uk) & organised by ourselves.
  4. Any shortages and/or queries need to be notifield to us in writing within 48 hours of receipt of goods.
    In the occasion you receive damaged boxes, please sign”with reserve” and notify us verbally immediately, please then confirm all details by email so that we can make a claim.
    To process a claim on your behalf on the event of shortages you will be refunded on receipt of tnt credit.
  5. It is the buyer’s responsibilities to check all revelant documents before shipments of goods any queries regarding goods invoiced must be notified at this stage.
  6. All payments are on a proforma basis.
  7. Payments against goods need to be made within 5 working days of receipt documents, by swift transfer only in our client account.
  8. Deliveries in eu are usually made within 5 to 7 working days of receipt of cleared funds.However our company is not responsible for any delay caused by adverse conditions, acts of god or local holidays,we give no guarantee of exact delivery date.
  9. It is usual practice before goods are taken off sale and prepared that a minimum deposit of 20% is paid with order. In the event of forward orders where goods are especially ordered on behalf of customers a 30% deposit must be paid to ensure delivery.
  10. When the client forward order through the agenzia14 ltd account, the client must accept and bear total responsibility for the collection and payment of said goods,the collection and payment must take place before and during the delivery window for the following season ,the dates are always stated at the time of placing your order, although the dates are always available via our uk office.
    In the event of non payment and collection of order then agenzia 14 ltd reserve the right to claim damages of 50% of value of goods left.
  11. On the rare occasion you have a faulty item, we will do our utmost to assist however, please remember we are agents only, and whilst each case would be dealt with on its own merit, we give no guarantee from the suppier/manufacturer.
    Please sign your approval having read and understood our terms & conditions-

Please read, download and sign our terms & conditions and e-mail to angela@agenzia14.com

Please acknowledge receipt of these our terms and conditions by return, we will accept an email response as acceptance of these terms, if we do not receive a reply, we will see your silence as acceptance of these terms.